Cancellation policy

Cancellation policy & cancellation form

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (EcomPro GmbH, Birkenring 30, 5640 Bad Gastein, Austria, e-mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Right of withdrawal for personalised products

We regret to inform you that we cannot take back personalised products as they have been specially made to your individual requirements and are therefore not resalable.

According to § 312g para. 2 no. 1 BGB (German Civil Code), there is no right of withdrawal for the delivery of goods that have been made according to customer specifications. This means that you cannot revoke your order and return the delivered products unless they are defective goods.

As a gesture of goodwill, personalised products can also be returned in individual cases.

However, please note that personalised products have been specially made for you and are therefore not resalable. Therefore, we will charge a fee of 12€ for the personalised patch, which we will deduct from the refund. You will have to pay the return shipping costs yourself.

We ask that you return the product to us in reasonable condition and in the original packaging.

B. Cancellation form

If you wish to cancel the contract, please fill out and return this form.


Simon Kandler

Georg-Grinninger-Strasse 75

4050 Traun



I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

________________________________________________________ Name of the consumer(s)

________________________________________________________ Address of the consumer(s)

________________________________________________________ Signature of consumer(s) (only in case of paper communication)



(*) Delete where inapplicable